If Zookeeper crashes it may become unresponsive where the normal navigation tabs on the left side of the window will be replaced by two green dots, and Zookeeper will become unusable. This is due to Zookeeper settings becoming corrupted. This can be fixed via the following steps:
Before proceeding please note these instructions will remove all custom layouts and layout edits in the ZooKeeper UI. Any layout customizations will need to be configured again. In order to reset the ZooKeeper application layouts manually please complete the following instructions:
- After shutting down all Hippotizer applications, go to %localappdata%\greenhippo in Windows File Explorer.
- Select the appropriate folder for your current installed version, for example 4_8 if you have 4.8.4 installed.
- Open the folder with the same name as the current failing show name.
- Inside of the 'Settings' folder, within your show folder, delete the file 'ZookeeperV4Settings.xml'
- Inside of the 'ViewLayouts' folder, within your show folder, delete all files.
- Start the Hippotizer applications again and test functionality.
You should now have control of the ZooKeeper UI again and the 2 green dots in the left side quick access menu should no longer appear.
If you are still experiencing problems with the 2 or even 3 dots in the left navigation panel, you may have to perform a clean reinstallation of Hippotizer to recover functionality.
Articles in this section
- Windows Scaling - NVIDIA only
- Windows Scaling- Non NVIDIA GPUs (TAGUS/MAYON/AMBA...)
- Frequently Asked Questions
- How to Reset Zookeeper Settings (Fix for "Two Green Dots" Issue)
- Sending NDI To A Specific Network
- Hippotizer Two Minute Tuesdays!
- NDI Troubleshooting
- EDID Emulation
- Configuring Windows Display settings
- Configuring networked Hippotizer hosts