Welcome to Green Hippo Support

Download Hippotizer v4.8.4

4.8.4 Functionality Changes

• Changed Fan speed profiles to accommodate Capture Card temperatures 
• Removed Nevis HippoLauncher EDID setup 

4.8.4 Features Added

• None

4.8.4 Fixes

• 3807: Pixelmapper Del/Backspace/Arrow keys no longer adjust two characters instead of one 
• 5855: Moving Presets no longer breaks Bank Slot readout in TimelinePlus 
• 5897: Fixed some Rest API errors when using Preset and Timeline Modules 
• 5920: Improved behavior of TimelinePlus starting with the engine 
• 5858: Pixelmapper UI should now work as intended in Windows 11 
• 6021: Auto Sync to MediaManagers now correctly works with Watchfolders 
• 6061: Fixed an issue where Zookeeper and HippoLauncher could disappear when opened. 
• 6064: Fixed an issue where Timeline+ could crash when deleting MediaPlayer keyframes 
• 5858: Resolved issues stopping Pixelmapper UI being extremely slow on Windows 11 systems 

4.8.4 Shape

• 5917: Alignment Crosshair/Checkboard no longer remains on output when deselected 
• 6019: Camera Controllers now correctly reload with a SHAPE project 

Software Assurance

This version will install on all V4, V4+, and V4MK2 systems even if they report having expired Software Assurance, however when expired the output will be watermarked.
Please see the Software Assurance section of this manual for more information for more info. 
Software Assurance on Hippotizer PREP and PLAY does not expire.

Shows created in 4.7.x will not import into 4.8.x automatically when selecting the update option on installation. Shows wishing to upgrade from any previous version of software to 4.8.x should export all components and then import them into 4.8.x after installation.

Systems currently running 4.4.X, 4.5.X, 4.6.X or 4.7.X should export all programming/back up your show and carry out a clean install and then import data into 4.8.4.
Systems currently running 4.3.3 or older software must clean install 4.8.4.

Please note that all existing programming and settings cannot be imported into 4.8.4 and these shows will need to be reprogrammed to run in 4.8.4.

4.8.4 Installation Notes

• Hippotizer Version 4.6.3 is the minimum version supported by Hippotizer V4+ MK2 hardware.
• The recommended capture card driver version has been updated. If you have a capture card fitted, please select ‘Yes’ when asked during installation to update your drivers to the correct version. Alternatively, the drivers are also available after installation in the ThirdParty folder: C:\Program Files\GreenHippo\HippotizerV4\ThirdParty or from our downloads here. 
• MA3 personalities are now included in the installation directory. After installing Hippotizer they can be found in: C:\Program Files\GreenHippo\HippotizerV4\documentation\3rdParty

Previous Features added in 4.8.3

Timeline+ Improvements

• Extended media player ribbon info overlay to include duration and start time.
• Media player clip info now shown in properties panel.
• Media player keyframes can now snap to the end of a clip ribbon.
• Auto-Play timelines on start-up options now added to timeline properties.
• Added a search feature for Timeline+ tracks. Search filtering can now be stored directly into trackfilters.
• Adding search filtering in the properties panel.
• Show only tracks with keyframes button added in the track filter section of the Timeline+ editor.
• New right click menu option for inserting previous or following keyframes when hovering over atrack in the timeline editor.

New MacroManager functions for HTTP devices

• Added both ‘Get’ and ‘Post’ functions to the MacroManager allowing for commmunication to aspecified address, with support for header and media type information.

Functionality Changes In 4.8.3

Expanded Timeline+ API for MacroManager to include a timecode enabled object.

Mpeg Converter tool is now deprecated and has been removed from the HippoLauncher Advanced tab. Please use version 4.5 of Hippotizer to convert V3 libraries to the FlexRes format.

Mask FX Update Included a 5th parameter; Play mode: values below 0.5 are play forward onceplaymode, values of 0.5 or above are play forward looping playmode. Play modes affect the masking clip only.

Fixes In 4.8.3

• 5636: Duplicate right click menu option removed from unsupported MultiController devices.
• 5656: Fixed double click to reset shortcut on some elements in the Mixes page.
• 5689: Fixed timecode offset, through the Notch Engine, becoming incrorrect after a restart ofHippotizer Engine.
• 5690: Automatically close ZooKeeper sub-windows after 10 seconds when using HippoLauncher‘Shutdown ZooKeeper’ button or closing a main ZooKeeper window.
• 5719: Updated Touch Engine SDK to allow texture sharing support for later versions of Toxcomponents.
• 5741: Fixed the shape visualiser pin, when set to shaded texture mode, incorrectly showing theZooKeeper background texture.
• 5796: Fixed Preset Timeline not controlling a remote Engine after the remote has been restarted.
• 5812: Fixed an Engine crash when connecting a Streamdeck to the server while running.

  ---

Known issues in 4.8.3

• Previous Known issues listed in 4.8.2 are still present unless otherwise noted in the “Fixes in 4.8.3” above.

  ---

Features added in 4.8.0

• Show Manager is now part of the HippoLauncher offering Hippotizer the capabilities to launch from a list of different show files for quick access. Show can also be locked limiting changes to a singular launched instance of a show file. The HippoLauncher has had some UI changes to accommodate the Show Manager, the user can now create shows with a unique name and description or select from an existing show and launch into either an editable, or locked state.

•  TCP/IP Launcher This module of HippoLauncher allows TCP strings sent across a network to launch specific shows from the Show Manager.

•  NDI 5.5 Support is now included in Hippotizer 4.8.0. All new features and support for NDI compliant products are included with NDI 5.5.

•  Media Encoding Expanded Hippotizer now has extended support for additional video codecs and improved compatibility with existing codecs.

•  Preset Timelines Are a new type of timeline that simplifies the UI for easily programmed preset only timelines. Timelines can be converted into a standard timeline from a preset timeline at the user’s discretion.
Green Hippo recommends always backing up all programming before carrying out any software changes.

• PLAY has been expanded to support unlimited mixes for a greater scope of access whether training or controlling Hippotizer servers.

• SHAPE UI Docking Provides further customisation options for the SHAPE UI. New window options have been added to dock or pop-out UI elements. These new windows are utilised throughout SHAPE alongside an addition of a new Preview window, for displaying scene object outputs, and 3D viewer for visualising the 3D environment.

• Automation Rate Monitor Now provides a readout for the user to monitor the update rate of incoming automation data. This readout is visible in SHAPE or as a new child Pin of SHAPE in Hippotizer.

• Automation Modes Interprets automation data to align with specific protocol specifications.

Functionality Changes In 4.8.0

• Nevis+ Status Component System status can now be monitored on the Nevis+ using the new Status component. This replaces the status pin found in the LED & Fan component.

• Timeline has now been deprecated and replaced entirely by Timeline+. All timelines can be imported into the Timeline+ component to become compatible with this, and future releases.

• Automation Controller is now the means to injest automation protocols into Hippotizer through the MultiController component. All previous automation support is maintained and should use the automation control source instead of individual protocol control sources.

• ‘All’ keyword added Remote control command pin can now take ‘All’ as a keyword for any of the
functions in place of the Timeline ID number. 

• REST API ‘Callbacks’ We have added the ability for the REST API to generate “Callbacks” to users webpages to inform them of certain actions including, new media added, media change, timeline added and more.

Known Issues in 4.8.2

• 3125: Audio track starts always from the in-point when scrubbing through a timeline in Timeline+.
• 3146: ZooKeeper SHAPE visualiser shows selections made in SHAPE software when ZooKeeper is part of group
• 4176: Virtualised Viewports settings is not applied from an imported OutputManager component.
• 4244: Renaming the system could result in an Engine crash. Workaround: Reinstall software or* rename system back to the default name.
• 4439: Host colour does not change to orange when Engine is configuring layers.
• 4518: MediaMaps of remote hosts does not display thumbnails in TimelinePlus.
• A previous error in the manual stated that shows from 4.7.X would import to 4.8 automatically when selecting the update option on installation. This is not the case and shows wishing to upgrade from any previous version of software to 4.8 should export all components to be imported into 4.8.

Hardware Replacement and Software assurance (HR/SA):

Hardware Replacement and Software Assurance are two elements of a program introduced by Green Hippo for Hippotizer V4, V4+ and V4+ MK2 Media Servers to support customers and users accessing the latest Hardware and the Software available cost effectively. 

Please use the link below to fill out the Hardware Replacement request form to expedite this process..

Hardware Replacement request form 

PW= GHHRRequest

Hardware Replacement (HR) is a trade-in for new hardware; a customer returns a V4 or V4+ system for a new V4+ MK2 system. In order for a Hardware Replacement to occur your system’s software license and Software Assurance must be transferred from the old hardware to the new.

Software Assurance (SA) determines which software versions will run on specific hardware. Once installed, Hippotizer software will run for the life of the hardware. Software Assurance may be extended through extension licenses. These are per Feature Version, each enabling an additional new software Version (4.6 from 4.5 for example). Improvement releases are included with the parent Feature Release. (4.6.1 is included with 4.6.0).

How does Hardware Replacement (HR) work: 

The local distributor, dealer, or Green Hippo can provide a quotation for HR. As part of the quotation, Green Hippo will direct you to an online form asking details about the system(s) to be Hardware Replaced.

Once the order is complete we will schedule a time to carry out the license transfer.

In most cases we can carry out the replacement onsite remotely; we will need online access to both systems as part of the license transfer process. If online access is not possible or if the old system does not work then it will be required to return the system to a Green Hippo facility for the license transfer to occur. After Hardware Replacement is complete the old system must be returned to Green Hippo in the UK or US.

It is imperative to back up all settings and content before the Hardware Replacement occurs.

Additional Software Assurance can be added at the time of Hardware Replacement if required.

PLEASE NOTE: The minimum Hippotizer version supported by V4+ MK2 hardware is 4.6.3, if your Software Assurance does not allow 4.6.3 to install, an SA extension will be required to Hardware Replace to V4+ MK2.

If you have any questions about this process please do not hesitate to contact us by clicking here.

How does Software Assurance (SA) work 

The local distributor, dealer, or Green Hippo can provide a quotation for SA. As part of the quotation, Green Hippo will direct you to an online form asking details about the system(s) requiring Software Assurance.

Please use the link below to fill out the Software Assurance request form to expedite this process.

Software Assurance request form 

PW= GHSArequest

Once the order is complete, for V4+ and V4+ MK2 systems the Software Assurance extension is delivered as a URL on the invoice. An internet connection is required on your Hippotizer system to apply the SA extension.

If your system is a Hippotizer V4, extending Software Assurance may require the installation of a hardware dongle. Green Hippo will provide the dongle and a remote session to assist with fitting it with your SA order free of charge.

Software Assurance extensions are listed by Feature Version. Adding one feature version will allow the next release to install. For example, if your current SA allows 4.5 to install, adding a single Feature Version will allow 4.6.

If you have any questions about this process please do not hesitate to contact us at support@geen-hippo.com

Click here for additional information

Where can I download Hippotizer?

You can download the latest version of Hippotizer at support.green-hippo.com/downloads

I have a watermarked output, How can I remove the watermark?

A watermarked output is shown when either a PLAY or PREP license is being used, or the Hippotizer license you have is not valid on the current installed version of Hippotizer. If you are using Hippotizer hardware you may need to extend your Software Assurance.

When I start Hippotizer it says 'Software Assurance out of range', Why?

This warning is to notify the user that the license is no longer valid for any releases created after the current date. This will not impact the current installed version of Hippotizer. Read more about your license here.

Where can I find the Hippotizer user manual?

The user manual is found at support.green-hippo.com/manual

How can I create a support ticket?

You can complete the 'Submit a request' form at https://support.green-hippo.com/hc/en-gb/requests/new

What do the differrent Hippo colours mean?

Green: Hippotizer is running normally

Blue: Media Manager is encoding or syncing media

Yellow: Output manager is configuring, or the media drive has less than 10% capacity free

Red: Hippotizer has an error

Purple: The Hippotizer software is not running.

The Hippotizer software keeps crashing how can I fix this?

Contact the support team immediately and provide them with the debug files packed via the HippoLauncher export debug files feature, found at the bottom of the 'Advanced' tab of HippoLauncher.

How do I use ZooKeeper from remote laptop?

Connect the remote ZooKeeper laptop and Hippotizer server through a network, disabling any network security on the personal laptop. Run the ZooKeeper software. You can now access the Engine hosted on the server via ZooKeeper.

Where is my PLAY license, I did not receive an email?

Check the junk folder before contacting support for another PLAY license key.

Where can I download the Hippotizer stock content?

Contact the support team and they will provide a download link for the Hippotizer stock content.

Where can I find some training or tutorials for the Hippotizer software?

Hippotizer has short videos available on YouTube covering some basic topics and workflows. Complete training options are shown at www.green-hippo.com/support/training/

I would like to update my software, how do I do this?

You can download the latest version of Hippotizer at support.green-hippo.com/downloads

Can I install my own copy of Windows on a Hippotizer server?

You can not install any other version of Windows on a Hippotizer server. Doing so is against our licensing agreement and will result in the server requiring an RMA.

Can I put different/my own hardware into my Hippotizer?

We can not support any servers with 3rd party hardware.

Can I increase my media storage?

Media storage size is fixed and varies between the different products in the Hippotizer range. Both the 2RU and 4RU products include 2.5" SSD bay slots in the front of the server.

I can't see my host in ZooKeeper?

Both the Engine Host Manager and ZooKeeper network settings need to be configured to listen to a network adapter within the same network. Read this article to learn how to check network settings.

How can I specify the network adapter for the input DMX data for the DMX2 component?

Select options in the DMX2 UI and you are able to specify a connected network adapter for receiving data.

Hippotizer online V4 manual

We strive to ensure this manual is an inclusive guide to all of Hippotizer’s features, though there inevitably will be places in the software that are not fully documented or are being used in a new way. For additional information, Green Hippo maintains a user forum, holds training sessions, webinars, operates telephone and email support, and benefits from a network of knowledgeable distributors and users world-wide: help is never far away.

SHAPE online manual

The User Manual for Green Hippo’s SHAPE application; a complete 3D mapping toolset that integrates seamlessly with Hippotizer V4 media servers. This manual is designed to explain the methodology, work flow and structure of SHAPE, as well as shortcuts to make it all faster and easier.

PLAY quick start

Hippotizer Play is a free to use demonstration and pre-programming tool for Hippotizer V4 Media servers. Whether to learn a new function in the comfort of your own laptop, encode media or program a show with DMX and Visualiser; Play offers a host of opportunities for every level of Hippotizer user.

Register for your free PLAY license here

  Hippotizer V3 manual