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Important Support information

Support, Returns, and Warranty information

  • How to get the quickest support solutions

    The most effective way to get in touch is to click the button create a Support case at the top  of the support portal pages. Please fill out the form and send us as much detail as possible. If you ema...

  • Hardware Warranty

    Hippotizer V4 and V4+ hardware carries a warranty against defects in material or workmanship for a period of one (1) year from the initial date of purchase. This limited warranty protects the original...

  • How does the RMA process work?

    Green Hippo does not accept product returns: all sales are final. If it becomes necessary to send a Green Hippo product back to us for repair then a Returns Material Authorisation (RMA) must be create...