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Important Support information

Support, Returns, and Warranty information

  • How does the Hardware Replacement and Software Assurance process work?

    Hardware Replacement and Software assurance (HR/SA): Hardware Replacement and Software Assurance are two elements of a program introduced by Green Hippo for Hippotizer V4, V4+ and V4+ MK2 Media Server...

  • How to get the quickest support solutions

    The most effective way to get in touch is to click the button at the top  of the support portal pages. Please fill out the form and send us as much detail as possible. If you email us directly please ...

  • Hardware Warranty

    Hippotizer V4 and V4+ hardware carries a warranty against defects in material or workmanship for a period of one (1) year from the initial date of purchase. This limited warranty protects the original...

  • How does the RMA process work?

    Green Hippo does not accept product returns: all sales are final. If it becomes necessary to send a Green Hippo product back to us for repair then a Returns Material Authorisation (RMA) must be create...