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Returns Process

Green Hippo does not accept product returns: all sales are final. If it becomes necessary to send a Green Hippo product back to us for repair then a Returns Material Authorisation (RMA) must be created and accepted by Green Hippo before dispatching goods to us. On receipt of the product, Green Hippo will determine the Warranty applicability.

  • How does the RMA process work?

    When you need a unit repaired we need to discuss or troubleshoot this before we can authorise a return to a repair centre.  Please submit a case to get started here. After we help with troubleshooting...

  • Hardware Warranty

    Hippotizer V4 and V4+ hardware carries a warranty against defects in material or workmanship for a period of one (1) year from the initial date of purchase. This limited warranty protects the original...