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How does the Hardware Replacement and Software Assurance process work?

Hardware Replacement and Software assurance (HR/SA):

Hardware Replacement and Software Assurance are two elements of a program introduced by Green Hippo for Hippotizer V4, V4+ and V4+ MK2 Media Servers to support customers and users accessing the latest Hardware and the Software available cost effectively. Please fill the form out to expedite this process.

Hardware Replacement (HR) is a trade-in for new hardware; a customer returns a V4 or V4+ system for a new V4+ MK2 system. In order for a Hardware Replacement to occur your system’s software license and Software Assurance must be transferred from the old hardware to the new.

Software Assurance (SA) determines which software versions will run on specific hardware. Once installed, Hippotizer software will run for the life of the hardware. Software Assurance may be extended through extension licenses. These are per Feature Version, each enabling an additional new software Version (4.6 from 4.5 for example). Improvement releases are included with the parent Feature Release. (4.6.1 is included with 4.6.0).

How does Hardware Replacement (HR) work: 

The local distributor, dealer or Green Hippo can provide a quotation for HR. As part of the quotation, Green Hippo will direct you to an online form asking details about the system(s) to be Hardware Replaced.

Once the order is complete we will schedule a time to carry out the license transfer.

In most cases we can carry out the replacement onsite remotely; we will need online access to both systems as part of the license transfer process. If online access is not possible or if the old system does not work then it will be required to return the system to a Green Hippo facility for the license transfer to occur. After Hardware Replacement is complete the old system must be returned to Green Hippo in the UK or US.

It is imperative to back up all settings and content before the Hardware Replacement occurs.

Additional Software Assurance can be added at the time of Hardware Replacement if required.

PLEASE NOTE: The minimum Hippotizer version supported by V4+ MK2 hardware is 4.6.3, if your Software Assurance does not allow 4.6.3 to install, an SA extension will be required to Hardware Replace to V4+ MK2.

If you have any questions about this process please do not hesitate to contact us at support@geen-hippo.com

How does Software Assurance (SA) work 

The local distributor, dealer or Green Hippo can provide a quotation for SA. As part of the quotation, Green Hippo will direct you to an online form asking details about the system(s) requiring Software Assurance. Please fill the form out to expedite this process.

Once the order is complete, for V4+ and V4+ MK2 systems the Software Assurance extension is delivered as a URL on the invoice. An internet connection is required on your Hippotizer system to apply the SA extension.

If your system is a Hippotizer V4, extending Software Assurance may require the installation of a hardware dongle. Green Hippo will provide the dongle and a remote session to assist with fitting it with your SA order free of charge.

Software Assurance extensions are listed by Feature Version. Adding one feature version will allow the next release to install. For example, if your current SA allows 4.5 to install, adding a single Feature Version will allow 4.6.

If you have any questions about this process please do not hesitate to contact us at support@geen-hippo.com

For additional information please visit: http://www.green-hippo.com/wp-content/uploads/2021/09/Hippotizer-HRSA_MK2-Sep21.pdf

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  1. Ned Steele

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