Over the years things change. We try to keep improving Hippotizers so sometimes changes are made to the OS, hardware, licensing method, or all of these things!
The first thing we always ask in Support is what is the serial number of your Hippotizer. We need to know this to help us diagnose problems and it provides us with kinds of information about your system. Please make sure you have this handy for us.
The first series of V4 had serial numbers starting with model name and then a six digit number starting with 1 or 2 (more common). So the convention would be MODEL-2xxxxx or MODEL-1xxxx depending where they were manufactured.
Examples of V4 serial numbers are: BOREAL-250001 and BOREAL-100025.
The second series of Hippotizers, known as PLUS, use the same convention but usually have "PLUS" in the name followed by 6 digits either starting with a 4 or 1.
Examples of PLUS serial numbers are: MONTANE_PLUS-100003 and BOREAL-450025.
In all cases, you can look at the System section of the Windows control panel to find the Computer name which is what we are after. Press Windows key + X and then click System.
Check this pic to see and example.
While we are here, never change this name. Changing the system name can cause licensing problems. You can change the name of your Hippotizer from within the Hippotizer software itself.